Timekeeping

As we stick to a strict timescale we request that all clients arrive at least 10 minutes prior to your appointment as you may be required to fill out client detail forms and/or consultation forms. Please be aware that if you attend your appointment late we may need to reschedule to a more suitable time.

Cancellation Policy

No cancellations or changes allowed within 48 hours of the appointment.

Should you need to cancel or change your appointment, you must inform us at least 48 hours before your appointment to allow us to either reschedule your appointment or allow us to give the appointment to other clients.

Any failure to cancel or change an appointment within 48 hours of the appointment time you will receive a charge of 50% of the total cost of the treatments you were booked in for.

If you cancel within 3 hours of your appointment or you miss/no show your appointment, you will be charged 100% of the total cost of the treatments you were booked in for.

Thank you for your cooperation.

Refund and Exchanges

Please be aware that we only offer refunds on products 7 days after initial purchase if they are still in original packaging and unopened. We do not offer refunds on any opened products.

Loyalty and Recommend a Friend Cards

Our loyalty cards offer you discounts off single treatments. These cards have a no cash alternative and cannot be used in conjunction with any other offers or used on any courses of treatments as these are already discounted. Cards must be presented for discount to be applied.

Treatment Payments

All payments for treatments must be made in full upon completion of your treatment. We accept all major credit and debit cards and cash. If you are using a gift voucher please bring this with you to your appointment.

Patch Testing

Some treatments may require a patch test to be done at least 24 hours prior to your first treatment, even if you have had the treatment done previously elsewhere. This will also be required if it has been 6 months since your last treatment and yearly if you are a regular client. There are no exceptions, even if you have had the treatment elsewhere you will still need to be patch tested where it is needed. This is a legal requirement.

Eyelash Extension Infills

To avoid disappointment it is advised to book you eyelash extension infills every 2-3 weeks. Anything over 3 weeks will be classed as a full set.

After every fourth infill appointment you will be advised to under go an eyelash removal service and have a break for 3-4 days prior to having another full set of eyelash extensions. This is to minimise the risk of your eyes building up a reaction to the adhesive.

Repairs

Please note that any nail repairs that need to be made will be free within 24 hours following your appointment, after this time frame charges will apply at 10% off the full value of your service, for example, gel luxury manicure repair is £2.80.

Personal Property

We cannot be responsible for any personal property you bring to the salon. Please ensure you retrieve all your valuables before leaving the salon.

Minors

Anyone wishing to be treated that is under the age of 18 will need to get signed parental permission. We do not allow children in the treatment room with you whilst you are having your treatment done so please ensure you have childcare arranged. This not only ensures they are not in harm’s way but also that you are not disturbed or distracted during your treatment.

Complaint Procedure

We hope that you are happy with the treatments and products from Omorfia. However, if you are unhappy in any way please do not hesitate to contact us straight away so we can rectify any problems as soon as they occur.